Chief Business Development and Marketing Officer
Dan serves as the voice of the client within the firm, creating value and experience initiatives that put our clients first.
Located in:
As chief business development and marketing officer, Dan leads the firm's business development, marketing, and communications functions. Additionally, Dan leads the client experience team, which focuses on providing value to clients, developing creative and innovative solutions to clients' needs, and ensuring that all clients receive consistently excellent service.
Dan has more than 20 years of experience in leading marketing, business development, and client experience efforts for professional services firms. He has launched law firm client feedback and key client programs, worked with attorneys to build new multidisciplinary practices, developed client-facing products and technology solutions, and incorporated client service into attorney and practice group business planning. As the leader of the firm's Client Experience Department, Dan spearheaded the creation of the client value program, Troutman Pepper Plus, and an internal companion program focused on client service within the firm's business teams.
Dan is a frequent speaker on the topics of client experience and client feedback and has presented to national and international audiences on the importance of client service.
Firm News
06.06.24
Legal Sales and Service Organization Recognizes Troutman Pepper With Service Excellence Award
Articles + Publications
05.24.24
Client Input Opens Doors for Stronger Relationships With Counsel
Firm News
05.09.24
Troutman Pepper to Host First-of-its-Kind Generative AI Summit for Law Firms
Firm News
04.11.24
Corporate Counsel Rank Troutman Pepper Among Top 30 Law Firms for Client Service in 2024 BTI Client Service A-Team Report
Articles + Publications
12.16.23
Client Experience Corner
Firm News
08.22.23
Troutman Pepper Launches GPT-Powered AI Assistant